Refund policy
At Pawccino, we are committed to ensuring your satisfaction. We offer a 30-day return policy for any product that arrives damaged or has technical issues.
How to Proceed:
- Contact Us: If your product is damaged or has any technical issues, reach out to us within 30 days of receiving your order at info@pawccino.com.
- Provide Proof: Attach images or videos clearly showing the damage or issue, along with your order number.
- Keep the Product: Once we’ve reviewed and confirmed the issue, you don’t need to return the product. It’s yours to keep.
- Receive a Replacement: We will ship a brand new product to you at no additional cost.
Important Note: You must contact us within the 30-day period, provide the necessary proof of damage or technical issues, and include your order number for your claim to be processed.
For any questions or assistance, please contact us at info@pawccino.com. We’re here to help!